Reach for the KPIs: how do legal teams measure performance?
Latin American legal teams have traditionally shunned key performance indicators (KPIs), often leaving them to professions that more easily lend themselves to quantitative criteria, such as sales roles. But times are changing, and in-house counsel are finding real value in using qualitative KPIs as management tools to improve efficiency. Deciding which ones to implement and translating them to the wider business, however, can prove challenging.
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