Published February 2017
Effective client account management can help law firms increase client loyalty and boost revenue. We ask law firms across the region how well they look after their key clients.
By handling top client accounts at an institutional level, as opposed to leaving them to individual partners, law firms can increase client loyalty and boost revenue. A survey by Latin Lawyer and management consultancy Gulland Padfield suggests there are significant opportunities for firms in Latin America to seize upon client account management as a differentiator. But are the region’s partners ready to share their relationships?
James Edsberg, partner of Gulland Padfield, offers the key to effective client account management