How am I doing?

By seeking client feedback, law firms can significantly improve their performance, but only if they act on their findings, says Bruce MacEwen, who chaired a panel on client satisfaction.

How am I doing? Pablo Berckholtz, Daniel Posse and Santiago Carregal

When taking a plane, it has become commonplace to receive an email from the airline shortly after landing asking about your flight. Indeed, many service providers now seek feedback after a transaction, in which they pose a simple question: “On a scale of one to 10, how likely would you be to recommend this to a colleague or friend?”

Events

Events

Latin Lawyer Live 10th Annual Private Equity

Events

Latin Lawyer Live 6th Annual Labour & Employment

Insight

Reference

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Construction

Chile

Alfonso Reymond Larraín and Rodrigo Riquelme Yanez

Reymond & Cía

Brazil

Fernando Marcondes, Ricardo Medina Salla, Marlon Shigueru Ushiro Ieiri, Adriana Regina Sarra de Deus and Juliana Yumi Shiina Morato

LO Baptista

All Reference

Guides

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The Guide to Infrastructure and Energy Investment

How to Build Up a Region: Development Banks and Multilateral Financing

Thomas Hechl and Vanessa Pinto Villa

Hogan Lovells LLP

The Role of Project Finance in Developing a Region: Trends and Considerations

Andrés Arnaldos Montaner , Daniel D Bartfeld , Jaime E Ramirez and Roland Estevez

Milbank, Tweed, Hadley & McCloy LLP
All Guides